OPC Area Program



Provider Links	Provider Relations & Quality Management

	OPC’s Provider Relations & Quality Management Department focuses on provider community development and management, including technical assistance, accreditation, credentialing, endorsement, oversight and monitoring of all external contract and catchment area providers. The Department is also responsible for management of all issues related to client rights, confidentiality, incident review, client outcome assessments, research and evaluation review, maintenance of all policy and procedure manuals, coordination of the guardianship function for the LME, accreditation of the LME and coordination of HIPAA and Title VI compliance. Due to a significant increase in requests for Level III Residential Letters of Support, OPC has made the decision to suspend the issuance of these letters as of March 8, 2007. OPC will be re-evaluating the need for this type of facility in our community and will be working in collaboration with our community partners to develop an equitable and reasonable process by which to process requests. Once we have established this process, we will be posting instructions for those individuals/agencies seeking to obtain these letters of support. Please note, we are still currently issuing letters of support for residential facilities licensed under Section .5600 - Supervised Living for Individuals of all Disability Groups. To request letters of support for these facilities, please contact Cim Brailer at 919-913-4150 or cbrailer@opc-mhc.org












	Staff	Contact Information	Responsibilities

	Senga Carroll	Ph: 919-913-4146	- Provider Monitoring
	Clinical Specialist	Fax: 919-913-4038	- Evidence-based practice
		E-mail: scarroll@opc-mhc.org	- Model fidelity
			- Provider training

	Carol Gagnon	Ph: 919-913-4035	- Technical Assistance
	Provider Relations	Fax: 919-913-4038	and Support
	Representative	E-mail: cgagnon@opc-mhc.org	- Provider Contact

	Gwen Gattis	Ph: 919-913-4053	- Long-term storage and
	Administrative	Fax: 919-913-4038	retrieval of discharged
	Assistant	E-mail: ggattis@opc-mhc.org	medical records
			- General office
			administration & support
			- Registraion for provider
			meetings & trainings

	Lynne Hamlet	Ph: 919-913-4037	- Confidentiality - HIPAA
	Department	Fax: 919-913-4038	- Medical Records
	Director	E-mail: lhamlet@opc-mhc.org	- Quality Assurance
			- Title VI

	Zach Lutwick	Ph: 919-913-4061	- Technical Assistance
	Provider Relations	Fax: 919-913-4038	and Support
	Representative	E-mail: zlutwick@opc-mhc.org	- Provider Contact

	Michael Norton	Ph: 919-913-4079	- CFAC
	Client Rights	Fax: 919-913-4038	- Client rights
	Coordinator	E-mail: mnorton@opc-mhc.org	- Client Rights Committee
			- Confidentiality
			- Incident reporting
			- NC-TOPPS and COI
			- National Core Indicators

	Debbie Santucci	Ph: 919-913-4075	- Endorsement of
	Accreditation &	Fax: 919-913-4038	catchment area providers
	Credentialing	E-mail: dsantucci@opc-mhc.org	- Accreditation and
	Specialist		- Credentialing of
			providers via QI review
			- Provider Monitoring

	Christine Spinks	Ph: 919-913-4036	- Liaison for individuals for
	Guardianship	Fax: 919-913-4038	whom OPC serves as
	Coordinator	E-mail: cspinks@opc-mhc.org	public agent guardian
			- General guardianship
			issues
			- Provider Monitoring

	Phyllis Williams	Ph: 919-913-4085	- Technical Assistance
	Provider Community	Fax: 919-913-4038	and Support
	Manager	E-mail: pwilliams@opc-mhc.org	- Provider Contact
			- Provider e-mail list